If you subscribed but premium features still show locked, the most common cause is a delayed sync between Apple/Google and our app. Here's the order to try.

You paid Apple or Google. The subscription showed up in your account history. But Open Heart still says you're on the free tier. This is almost always a sync problem rather than a billing problem.

First: confirm Apple or Google charged you

iPhone: Settings → Apple ID → Subscriptions → look for Open Heart. If it's listed as Active, billing is fine — the issue is sync.
Android: Play Store app → Profile → Payments & subscriptions → Subscriptions → look for Open Heart.

If Open Heart isn't there, the purchase didn't actually complete. Try again.

Second: tap "Restore purchases"

In the app: Settings → Restore purchases.

This re-fetches your subscription status from Apple or Google and updates Open Heart. About 90% of "premium not unlocking" cases are fixed by this step.

Third: wait 60 seconds

Apple and Google sometimes take up to a minute to send us your subscription status. Force-quit the app, wait, re-open. The app re-checks every time it starts.

Fourth: check the version of Open Heart you're on

If you're on an older test build (TestFlight or Play Store internal test) by accident, premium features might not work because that build is wired to a different test environment.

Fix: uninstall any test build, install the regular App Store or Play Store version, then tap Restore purchases.

Fifth: try a different network

Sometimes the subscription check fails on a flaky hotel wi-fi or VPN. Switch to cellular or trusted wi-fi and tap Restore purchases.

Sixth: are you expecting inherited Pro

If you didn't subscribe but expected premium because your partner has a subscription:

Go to Settings → Premium. It should say "Inherited from your partner."
If it says "Free" instead, the inheritance didn't take. Force-quit the app and re-open — the inheritance check runs every time the app starts.
If still nothing, ask your partner to confirm their subscription is active in their App Store or Play Store account.

Inherited Pro

Seventh: Family Sharing

If you bought the annual plan via Apple's Family Sharing:

Family members need to be in the same Apple Family
Each family member needs to have downloaded Open Heart from the same Apple Family
It can take up to 24 hours for Family Sharing to propagate after a new family member is added

Eighth: rare — refund pending

If you requested a refund but Apple or Google haven't issued it yet, the subscription stays active until the refund processes. There's no in-between state.

If Apple or Google have issued the refund and the subscription still shows active in Open Heart, give it an hour. If still active after that, email hello@myopenheart.co with your transaction ID.

What to send if you email us

If none of the above work, email hello@myopenheart.co with:

Your account ID (Settings → About → User ID)
The Apple or Google transaction ID for your subscription
A screenshot of your App Store or Play Store subscription page showing it's active
A screenshot of Open Heart Settings → Premium showing it's locked

We can check on our end and tell you what we see. If Apple's or Google's notification didn't reach us, we can manually flip the switch.

Subscription not appearing