Account deletion is one tap, confirmed, and irreversible within 30 days. We delete your entries, your couple data, and your account itself. We don't make you email support.

You can delete your Open Heart account from inside the app. We don't make you email support. We don't make you wait three business days.

How to delete

Settings → Delete account
Read the disclosure (this page in short form)
Confirm with Face ID, Touch ID, or your fingerprint
The app submits the delete request

What gets deleted, and when

Right away on your phone

Your entries
Your encryption keys
Your recovery phrase (if you saved one in the app)
Your settings and trial state
Your profile photo

Right away on our servers

Your account record
Your scrambled entry data
Anything tied to your account ID

Within 30 days on our servers

Aggregated usage events (the kind that don't identify you, but are tied to your account ID until our purge runs)
Crash reports (if any)
Any cached server-side state

What we keep, and why

Aggregated, anonymous counts. "How many users started a check-in this week" — without anything tying it back to you. We use this to understand how the app is doing.
Receipts from Apple and Google showing the subscription lifecycle. Tax law requires us to keep these for around 7 years. They contain the transaction ID — never your entries.

What about your partner

If you were paired, your partner is told you've disconnected. The couple record is marked disconnected. Their copy of the shared key is still on their phone — they can still read entries they previously unlocked, but you no longer exist to add new ones.

We don't delete your partner's entries. They're not yours to delete.

Inherited Pro

If your partner had inherited premium from your subscription, they lose it when you delete. They're notified.

After deletion

The app closes.
Re-installing creates a new account from scratch.
Your old entries cannot be recovered. There is no undo.

Withdrawing data before you delete

If you want a copy of your entries before deleting:

Settings → Export all entries
The app generates a file with every entry you've ever written
Share to email or save it to Files

Do this before hitting delete.

GDPR / CCPA confirmation

If you're in the EU or California and want a written confirmation that everything was deleted:

Email hello@myopenheart.co with your old account ID (Settings → About → User ID — copy it before you delete)
We confirm purge within 30 days
Note: most of your data was scrambled in a way we couldn't read anyway, so the confirmation is about records being gone, not content

Delete your account